Legal

Terms of Service

Last Updated: April 17, 2026

1. What We Provide

CryptoAIAlerts is a subscription-based platform that sells access to informational tools and analytics for the cryptocurrency market, including:

• Market scanners and screeners
• Automated signals and pattern alerts
• Portfolio tracking tools
• DEX analytics and on-chain data
• Price alerts and notifications
• Other informational instruments described on the platform

We sell information and software tools only. We do not manage funds, execute trades, provide personalised investment advice, or act as a broker, exchange, or financial institution of any kind.

2. Informational Nature - No Financial Advice

This is the most important section. By using this platform you acknowledge and agree that:

• All signals, alerts, scanner results, and analytics are informational only and do not constitute financial advice or a call to action
• Our tools may be incorrect, delayed, or inaccurate due to technical errors, data provider issues, market volatility, or algorithm limitations - you must verify all information independently before acting on it
• We make no guarantee of profit. Use of our platform does not guarantee any financial return. Cryptocurrency markets are highly volatile and unpredictable
• We are not responsible for any financial losses you incur as a result of decisions made using information from our platform, regardless of whether that information was accurate or inaccurate at the time
• Trade at your own risk. Only use funds you can afford to lose entirely

3. Limitation of Liability

To the maximum extent permitted by applicable law:

• CryptoAIAlerts and its operators shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from use of or inability to use the platform
• We are not liable for losses arising from: trading decisions made using our tools; technical downtime; data inaccuracies from third-party providers; API or exchange failures; or any third-party service disruption beyond our reasonable control
• Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees you paid for your current active subscription period. Nothing in this clause limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law in your jurisdiction.

4. Subscriptions and Payments

4.1 Subscription Model

• Access to premium features requires a one-time prepaid subscription for a fixed period: 1 month or 1 year, at your choice
• Subscriptions do not renew automatically. Each payment is a standalone purchase covering the selected access period. When the period expires, access ends and you may purchase a new subscription at any time
• All payments are processed via CryptoCloud.plus. Cryptocurrency payments are final and irreversible by the nature of blockchain technology - chargebacks are not possible
• Prices are displayed in USD equivalent and are payable in cryptocurrency at the exchange rate at the time of payment
• We reserve the right to change prices for future purchases. Price changes do not affect active subscription periods already paid for

4.2 Immediate Access and No-Refund Policy

• Platform access is provided immediately upon confirmed payment. By clicking "PAY WITH CRYPTO" and completing payment, you expressly request that performance of the service begins immediately and you acknowledge that you thereby waive your right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, EU Directive 2011/83/EU, and any equivalent consumer law in your jurisdiction. These Terms are displayed to you before payment and payment constitutes your acceptance of them in full
• All fees are non-refundable. The Platform delivers a continuously available digital service that commences immediately upon payment confirmation. Because access to the full service is granted at the moment of payment, the service cannot be meaningfully returned or unused from that point
• No refunds, partial refunds, or monetary credits are provided for any reason, including but not limited to: change of mind, non-use of the platform, dissatisfaction with the service, account deletion at your request, or account termination due to a breach of these Terms

4.3 Technical Issues - Subscription Extension

We do not issue refunds for technical issues. Instead, affected subscribers are entitled to a free subscription extension equal to the duration of the qualifying disruption, subject to verification:

• Qualifying event: the Platform is completely inaccessible (login impossible, all features unavailable) for more than 24 consecutive hours during your paid period, due solely to our fault and not to any force majeure event, third-party failure, or circumstances beyond our reasonable control
• To claim an extension, contact support@cryptoaialerts.com with your account email and the dates of the outage. Requests must be submitted within 30 days of service restoration. Requests submitted after this period will not be processed
• Verified extension requests will be applied to your account within 5 business days
• The extension period is calculated in whole days (rounded up) from the confirmed start of the qualifying outage to the confirmed point of full service restoration
• The following do not qualify: planned maintenance announced in advance; partial or degraded functionality where core access remains available; third-party exchange or data-provider outages; and connectivity issues on your end
• Platform closure: if CryptoAIAlerts permanently ceases operations, active subscribers will receive a pro-rated refund in USDT (TRC-20) for the unused portion of their paid period, calculated from the confirmed closure date. Notice of closure will be sent by email to the address registered on your account at least 30 days in advance. Refund claims must be submitted to support@cryptoaialerts.com within 12 months of the closure date; unclaimed amounts are forfeited thereafter

4.4 Extension as Sole Remedy

• The subscription extension described in §4.3 is the sole and exclusive remedy for service disruptions. No monetary refund, credit, or additional compensation will be provided in lieu of or in addition to an extension
• Extensions are granted upon our verification that the qualifying conditions set out in §4.3 are met. We will not unreasonably withhold an extension where those conditions are demonstrably satisfied

4.5 Account Deletion and Subscription Cancellation

• If you request deletion of your account, your subscription is immediately and irrevocably cancelled at the moment deletion is processed. No refund or credit is issued for any remaining paid period. By requesting deletion you confirm you understand and accept this
• If your account is terminated by us in accordance with §7 (Acceptable Use), your subscription is immediately cancelled with no refund, compensation, or credit for any unused period. This applies regardless of the remaining duration of your paid subscription

5. Eligibility

• You must be at least 18 years of age. This requirement exists because minors generally cannot enter binding contracts and cryptocurrency trading carries significant financial risk
• It is entirely your responsibility to determine whether access to cryptocurrency analytics services and cryptocurrency trading is legal in your country or region. Cryptocurrency is not legal in all jurisdictions. We make no representation that our services are available or appropriate for use in any particular location
• We reserve the right to refuse or terminate access where we believe a user does not meet these requirements

6. Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• Notify us immediately at support@cryptoaialerts.com if you suspect unauthorised access

7. Acceptable Use and Account Termination

You agree not to:

• Use the platform in violation of applicable laws
• Attempt to gain unauthorised access to any part of the platform or other user accounts
• Resell, redistribute, or scrape platform data or signals without written permission
• Share account credentials with others
• Interfere with or attempt to destabilise the operation of the platform or its infrastructure, including but not limited to: DDoS attacks, vulnerability exploitation, injection attacks, automated scraping at abusive rates, or any other action designed to degrade or disrupt the service

Termination for platform destabilisation: any account found to be engaging in activities designed to interfere with, attack, or destabilise the platform or its infrastructure will be immediately and permanently terminated without notice. No refund, credit, or compensation of any kind will be provided upon such termination. We reserve the right to report such activity to the relevant authorities. If you believe your account was terminated in error, you may contact us at support@cryptoaialerts.com to request a review; we will respond within 14 business days.

For other material breaches of these Terms, we reserve the right to suspend or terminate your account with or without prior notice at our sole discretion. Termination for breach does not entitle you to any refund of subscription fees paid.

8. Intellectual Property

• All platform content - software, algorithms, interfaces, and data outputs - is the property of CryptoAIAlerts
• You are granted a limited, personal, non-transferable licence to use the platform for your own purposes in accordance with these Terms
• You may not copy, reproduce, resell, or distribute any part of the platform without written consent

9. Third-Party Data

• Our platform uses data from third-party exchanges and providers. We do not control the accuracy, completeness, or availability of third-party data
• We are not responsible for errors or losses caused by third-party data providers or exchange API failures

10. Disclaimer of Warranties

The platform is provided "as is" and "as available" without any warranties, express or implied, including warranties of accuracy, fitness for a particular purpose, or uninterrupted availability.

11. Indemnification

You agree to indemnify, defend, and hold harmless CryptoAIAlerts and its operators from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your violation of any applicable law or regulation; or (c) any trading or investment decisions you make based on information obtained from the platform. This indemnification does not apply to losses caused by our own negligence, wilful misconduct, or material breach of these Terms.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms, subject to the paragraph below on mandatory consumer rights.

This choice of law and jurisdiction does not deprive you of any mandatory consumer protections applicable in your country of residence under local law. EU users retain all statutory rights under EU consumer protection legislation regardless of this clause.

Pre-action contact: before commencing any formal legal proceedings, you must first attempt to resolve the dispute by contacting us at legal@cryptoaialerts.com. We will endeavour to respond within 14 business days. This requirement does not limit any urgent or interim relief available to you.

13. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated by email to your registered address at least 14 days before taking effect. For changes that materially affect payment amounts, refund rights, or subscription conditions, we will seek your active acknowledgement before the change applies to you; continued use alone will not constitute acceptance of such changes. For non-material changes, continued use of the platform after the effective date constitutes acceptance.

14. Severability

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in full force.